Patient Journey
Eight quiet steps,
from inquiry to home.
A medical journey in a foreign country can feel daunting. It needn't. Here is exactly what to expect, with us alongside you at every step.
01
Day 0
Confidential inquiry
You share what brings you to us — by form, email or a private call. We respond within one business day with initial guidance and request relevant medical records.
02
Day 1 — 5
Case review & matching
Records are translated and reviewed with our medical advisory team. We propose two or three Shanghai specialists best suited to your case, with full credentials and rationale.
03
Week 2
Tailored proposal
A written proposal: hospital, physician, treatment plan, timeline, transparent costs in your currency, accommodation options. No commitment.
04
Pre-arrival
Visa & logistics
Invitation letters, medical visa support, flights, airport transfer, premium hotel or serviced apartment. A welcome pack with maps, SIM card and local essentials.
05
Arrival
On-the-ground welcome
Met at the gate by your bilingual case manager. Direct transfer to your accommodation. A quiet evening to acclimatise — followed the next morning by your first appointment.
06
Treatment
Care, accompanied
Your case manager is present at every appointment, every conversation. All notes translated. All decisions yours. 24/7 line, always answered in English.
07
Recovery
Recovery in Shanghai
Whether one night or three weeks, we arrange every detail of your recovery — from quiet five-star hotels to integrated TCM therapies and discreet sightseeing if you wish.
08
Home
Continuity of care
A complete English-language report, secure cloud access for your physicians at home, and a follow-up video consultation at three months. We remain a message away.
