Patient Journey

Eight quiet steps,
from inquiry to home.

A medical journey in a foreign country can feel daunting. It needn't. Here is exactly what to expect, with us alongside you at every step.

01

Day 0

Confidential inquiry

You share what brings you to us — by form, email or a private call. We respond within one business day with initial guidance and request relevant medical records.

02

Day 1 — 5

Case review & matching

Records are translated and reviewed with our medical advisory team. We propose two or three Shanghai specialists best suited to your case, with full credentials and rationale.

03

Week 2

Tailored proposal

A written proposal: hospital, physician, treatment plan, timeline, transparent costs in your currency, accommodation options. No commitment.

04

Pre-arrival

Visa & logistics

Invitation letters, medical visa support, flights, airport transfer, premium hotel or serviced apartment. A welcome pack with maps, SIM card and local essentials.

05

Arrival

On-the-ground welcome

Met at the gate by your bilingual case manager. Direct transfer to your accommodation. A quiet evening to acclimatise — followed the next morning by your first appointment.

06

Treatment

Care, accompanied

Your case manager is present at every appointment, every conversation. All notes translated. All decisions yours. 24/7 line, always answered in English.

07

Recovery

Recovery in Shanghai

Whether one night or three weeks, we arrange every detail of your recovery — from quiet five-star hotels to integrated TCM therapies and discreet sightseeing if you wish.

08

Home

Continuity of care

A complete English-language report, secure cloud access for your physicians at home, and a follow-up video consultation at three months. We remain a message away.

Step one is the easiest.
Just say hello.

Begin your inquiry