Bilingual medical escort,
end-to-end.

We assist customers in applying for Chinese M-type medical visas, sort out a full set of application materials such as medical treatment invitation letters, hospital appointment certificates and consulate filing documents. We provide detailed guidance on visa-matching physical examination requirements, application procedures and precautions, and guide customers to complete the whole visa application process to avoid application errors and delayed entry for medical treatment.

协助客户办理来华医疗M字签证，全套整理就医邀请函、医院预约证明、领馆报备等各类申办材料，详细告知签证配套体检要求、申办流程及注意事项，全程指导客户完成签证办理流程，规避申办失误、延误入境就医。

We provide professional Chinese-English bilingual medical translation and evaluation for customers' cross-border medical materials, including overseas past medical records, CT, MRI, DICOM image data and long-term medication lists. According to customers' symptoms and diagnosis and treatment needs, we accurately select suitable medical institutions, including the international medical departments of Grade A tertiary public hospitals and high-end private foreign-related hospitals (Peking Union Medical College International Department, Huashan International Department, United Family Healthcare, Jiahui Health, etc.), accurately match corresponding specialist doctors and confirm consultation departments to customize the optimal medical treatment plan.

对客户海外既往病历、CT、MRI、DICOM影像资料、长期用药清单等跨境医疗资料进行专业中英双语医学翻译与梳理评估。根据客户病症、诊疗需求，精准筛选适配就医机构，涵盖三甲公立医院国际医疗部、高端私立涉外医院（协和国际部、华山国际部、和睦家、嘉会医疗等），精准匹配对应专科专家、确定就诊科室，定制最优就医方案。

We provide exclusive pick-up services at airports and high-speed railway stations, with full-process transfer to reserved hotels. We assist in connecting short-term rental accommodation resources and provide catering, accommodation and consumption consultation around medical institutions. We popularize local travel methods, including taxi and subway guidelines and medical travel route planning, and explain basic rules of domestic medical treatment and medical insurance payment, helping foreign customers quickly adapt to local living and medical environment.

提供机场、高铁站专属接机接站服务，全程接送至预约酒店；可协助对接短期租房住宿资源，同步提供就医周边食宿、消费咨询服务。科普本地出行方式，包含打车、地铁乘坐指南、就医出行路线规划，同时讲解国内就医、医保缴费相关基础规则，帮助外籍客户快速适配本地生活与就医环境。

We sort out and remind customers to carry core documents in advance, including passports, valid residence visas, original overseas medical insurance policies and other essential medical materials. For foreign customers without domestic medical insurance cards, we clearly inform them of the self-payment rules, charging standards and settlement methods for domestic medical treatment in advance, enabling customers to fully understand relevant medical expenses and avoid medical disputes.

提前梳理并提醒客户随身携带核心证件材料，包含护照、有效居留签证、海外医疗保险保单原件等就医必备资料。针对无国内医保卡的外籍客户，提前清晰告知国内就医自费规则、收费标准及结算方式，让客户提前知晓就医费用相关事宜，避免就诊纠纷。

In view of the fact that foreigners cannot bind the domestic registration system without a Chinese ID card, we provide full-process agency services for public hospital expert numbers, general outpatient numbers and international department VIP numbers. We strictly distinguish between general outpatient services and foreign-related VIP outpatient services, and prioritize booking English-speaking doctors in the international departments of public hospitals to avoid language barriers and meet the medical needs of foreign patients.

针对外籍人士无国内身份证、无法自主绑定挂号系统的问题，全程代办公立医院专家号、普通门诊号及国际部特需号。严格区分普通门诊与涉外特需门诊，优先为客户预约公立医院国际部英文出诊医师，规避语言沟通障碍，匹配外籍就医需求。

We accurately sort out, translate and file customers' overseas foreign-language medical records, examination reports, diagnosis and treatment records in Chinese. Meanwhile, we organize core medical information such as customers' medication history and drug allergy history in China. All medical materials are printed and sorted uniformly, with clear marks for special examination requirements including fasting, bladder fullness, food and drink prohibition to ensure smooth medical treatment.

将客户海外外文病历、检查报告、诊疗记录等资料精准整理、翻译并完成中文归档；同步梳理客户在华用药史、药物过敏史等核心就医信息。统一打印整理全部就医资料，清晰标注各项检查的特殊要求，包含空腹、憋尿、禁饮禁食等注意事项，保障就诊顺利开展。

According to the customer's examination items, we reasonably plan the multi-day phased medical treatment and examination process, including blood tests, imaging examinations, endoscopy and other items. We scientifically arrange the medical time in off-peak hours, optimize the treatment process, minimize queuing time and improve medical efficiency.

根据客户检查项目，合理规划多日分次就诊、检查流程，涵盖抽血化验、影像检查、内镜检查等各类项目。科学错峰安排就诊时间，优化就诊流程，最大限度减少排队等候时长，提升就医效率。

We accompany the whole consultation process, accurately and bidirectionally translate customers' symptoms, past medical history and overseas treatment history. Completely record doctors' diagnosis results, customized treatment plans, surgical suggestions and various diagnosis and treatment opinions. We convert Chinese medical advice into standard English accurately and provide bilingual paper medical advice sheets, clearly marking key information such as medication specifications, follow-up time, dietary taboos and postoperative maintenance, eliminating cognitive differences caused by the gap between Chinese and foreign medical systems.

全程陪同面诊，精准双向翻译客户病症症状、既往病史、海外过往治疗史；完整记录医生诊断结果、定制治疗方案、手术建议及各项诊疗意见。将中文医嘱精准转化为标准英文，出具双语纸质医嘱单，清晰标注用药规范、复诊时间、饮食忌口、术后养护等关键信息，消除中外医疗体系差异带来的认知偏差。

We assist foreign customers in opening exclusive domestic medical records with passports, and provide full-process agency services including in-hospital payment, medical insurance verification, various examination reservations, department and floor guidance, and wheelchair rental. We assist in completing full pre-operative procedures such as pre-operative registration and verification, saving customers from cumbersome processes.

协助外籍客户使用护照开立国内专属病历档案，全程代办院内缴费、医保核对、各类检验检查预约、科室楼层引导、轮椅租借等便民服务；协助办理术前登记、核对等全套术前手续，省去客户繁琐流程。

We provide full-process medicine collection agency services, strictly distinguishing prescription drugs, external drugs and common oral drugs. We mark core information of each drug in English item by item, including taking frequency, dosage, applicable symptoms, adverse reactions and storage conditions. Meanwhile, we guide customers to complete the self-paid drug purchase process in offline pharmacies to ensure safe and compliant medication.

全程代办取药业务，严格区分处方药、外用药品、常规口服药品。逐条以英文标注各类药品的服用频次、服用剂量、适用症状、不良反应、储存条件等核心信息，同时指导客户完成线下药店自费购药流程，确保客户安全合规用药。

We handle admission procedures such as hospitalization registration, bed reservation, advance payment of hospitalization fees and ward docking. We assist in doctor-patient communication, complete pre-operative signing and treatment plan confirmation, and provide postoperative maintenance guidance. During discharge, we provide full-process agency services for discharge settlement, printing of expense details, discharge summary and medical record copying, with bilingual Chinese and English notes on all materials for customers' retention and subsequent use.

代办住院登记、床位预约、住院费用预缴、病房对接等入院手续；协助医患沟通，配合完成术前签字、诊疗方案确认等事宜，提供术后养护指引。出院阶段全程代办出院结算、费用明细打印、出院小结打印、病案资料复印，并对所有资料进行中英双语备注，方便客户留存及后续使用。

We collect various subsequent laboratory test sheets and imaging examination reports on behalf of customers, accurately translate core indicators, abnormal data and diagnosis tips of the reports, explain the condition in plain language, and remind customers of key matters such as follow-up time and re-examination items.

代为领取后续各类化验单、影像检查报告，精准翻译报告核心指标、异常数据及诊疗提示，通俗讲解病情状况，同步提醒客户复诊时间、复查项目等关键事项。

With valid doctors' prescriptions, we provide prescription renewal and drug purchase agency services for customers. We support drug sorting, packaging and international express delivery services to ensure customers' continuous medication treatment after returning to their home countries.

凭医生合法处方，为客户代办续方、购药服务；支持药品整理、打包及国际快递邮寄服务，助力客户回国后持续用药治疗。

After customers return to their home countries, we provide bilingual interpretation services for online re-diagnosis and follow-up communication with domestic attending doctors, ensuring smooth remote diagnosis and treatment communication and continuous subsequent medical docking.

客户回国后，可提供与国内主治医生线上复诊、随访沟通的双语口译服务，保障远程诊疗沟通顺畅，延续后续诊疗对接。

We connect with mainstream global high-end medical insurance institutions such as Bupa, Cigna, Aetna and Allianz, verify the qualification of designated cooperative hospitals, assist customers in completing direct insurance payment settlement, and simplify the medical payment process.

对接Bupa、Cigna、Aetna、Allianz等主流全球高端医疗保险机构，核对合作定点医院资质，协助客户完成保险直付结算，简化就医付费流程。

For self-paying medical customers, we systematically sort out a complete set of reimbursement vouchers, including medical invoices, expense details, medical records and examination reports. We complete the English translation of all bills and medical materials, standardize the sorting of claim files, and assist customers in submitting claim applications to overseas insurance companies and following up the claim progress throughout the process to protect customers' legitimate rights and interests.

针对自费就医客户，系统整理全套报销凭证，包含医疗发票、费用明细、病历资料、检查报告等；完成所有票据、诊疗资料的英文翻译，标准化整理理赔卷宗，全程协助客户向海外保险公司提交理赔申请、跟进理赔进度，保障客户合法权益。